Software Engineering for Usability

9. Conclusions

The reader of this document can justifiably conclude that although human factors concerns are successfully being integrated into software processes at many companies, the field is still one of active research. And so perhaps I may be permitted to reuse Fred Brooks conclusion to his "No Silver Bullet" paper:

"Even though no technological breakthrough promises to give the sort of magical results with which we are so familiar in the hardware area, there is both an abundance of good work going on now, and the promise of steady, if unspectacular progress." (Brooks 1987)